Warning with Hostway Domains!!!

[Guest]

Care. I have been deceived by HOSTWAY DOMAINS a long time ago and now I dare to denounce them. HOSTWAY DOMAINS lies and charges the double one of money of what offers in its website.
Read down for know more:

Dear Hostway Billing,
My name is Roberto Castañeda (castae7246 - Hostway Domain Customer).
Today I received a email from Hostway Billing protesting a due of $ 48.65:
===============================================

Dear Roberto,

Please review your Hostway account activity for the period of 2005-12-09
to 2006-01-08 below. Please note that if you currently pay by credit card,
your credit card will continue to be charged, and there is nothing you need to do at this time. If you pay by check payment, you can send your check payment to the address below.

Thank you for your continued business.

Sincerely,

The Hostway Billing Team


Date Description Credits Charges
----------- -------------------------------------- --------- ---------

2005-12-27 Registration fee for supologic.com: $ 6.95
2005-12-27 to 2006-12-27
2005-12-29 Registration fee for $ 6.95
grupperimport.com: 2005-12-29 to 2006-12-29
2006-01-04 Registration fee for $ 6.95
rupertovaldez.com: 2006-01-04 to 2007-01-04
2006-01-04 Registration fee for ieescriva.com: $ 6.95
2006-01-04 to 2007-01-04
2006-01-04 Renew of registration for $ 6.95
vivachepen.com: 2006-01-19 to 2007-01-19
2006-01-04 Registration fee for $ 6.95
productos-elparque.com: 2006-01-04 to 2007-01-04
2006-01-05 Registration fee for $ 6.95
servicioslopezperu.com: 2006-01-05 to 2007-01-05
-------------------------------------------------- --------- ---------
Activity Total $ 48.65

=================

BALANCE SUMMARY:
+ Charges/Debits $ 48.65
- Payments/Credits $ (41.70)
--------------
= Total Invoice Due $ 48.65

================================================== ========

But, some days ago you confirmed the payment to me of all domain names that I register in
HOSTWAY DOMAINS
See please:

================================================== ========
Dear Customer,

On 2006-01-04 we received payment for domain name registration rupertovaldez.com. We have enclosed your account summary below for confirmation. If you are still experiencing difficulty managing your domain name via Sitecontrol please contact us at support@hostway.com

Payment Method: Credit Card
Customer ID: castae7246

*********************** STATEMENT OF ACTIVITY ******
---------------------------------------------------------------------
Following please find your account summary for the period of 2005-12-09
to 2006-01-05.

Date Description Payment Charges
----------- -------------------------------------- --------- ---------
2005-12-27 Credit Card Payment $ 6.95
2005-12-27 Registration fee for supologic.com: $ 6.95
2005-12-27 to 2006-12-27
2005-12-29 Credit Card Payment $ 6.95
2005-12-29 Registration fee for $ 6.95
grupperimport.com: 2005-12-29 to 2006-12-29
2006-01-04 Credit Card Payment $ 13.90
2006-01-04 Registration fee for $ 6.95
rupertovaldez.com: 2006-01-04 to 2007-01-04
2006-01-04 Registration fee for ieescriva.com: $ 6.95
2006-01-04 to 2007-01-04
2006-01-04 Renew of registration for $ 6.95
vivachepen.com: 2006-01-19 to 2007-01-19
2006-01-04 Credit Card Payment $ 6.95
2006-01-04 Registration fee for $ 6.95
productos-elparque.com: 2006-01-04 to 2007-01-04
-------------------------------------------------- --------- ---------
Activity Total $ 34.75 $ 41.70

=================

BALANCE SUMMARY:
Previous Balance $ 0.00
+ Charges/Debits $ 41.70
- Payments/Credits $ (34.75)
--------------
= New Balance $ 6.95

Thank you,
Hostway Corporation
Billing Department

================================================== ========

It is not the first time that you load a debt to me that I already paid. Please I appreciate much to make
businesses with HOSTWAY DOMAINS, but I solicit that they review my case cautiously.
I can prove by means of the movements of my credit card that I have paid.

Regards,
PD: I need a aid in spanish, please. I'm Latin American and my english is very bad.

--

Augusto Castañeda Chávez
RPD NETWORKS GROUP S.A.
Internet, Outsourcing, Telecomunicaciones

Hi Roberto,

did you try to straighten things out with them before your post here? It may be just an honest mistake. I know it is frustrating when these things happen, but maybe if you contact them they will correct the issue.

Good luck!
Mike

Hi Roberto,
This has happened to me a few times with different companies. It seems that alot of companies try to do this because they think that some customers will not check their bill close enough to realize that they are being double-billed. Contact them again, and let them know that you have proof on your credit card statement that they were already paid and that if they do not correct your account, you will have an attorney contact them. This should work, if it does not work,then you really should contact an attorney.

stuff like this happens alot
dont think you are unique

Joe

[coolboys]

how can they send you like that i am shocked

[killer kowalski]

Well, now I know what to avoid.