I'm currently in a dispute with my Registrar (Colorteckdomains.com). I feel because their ineptitude, I have lost my domain name.
I thank you in advance for taking the time to read this.
I'll start from the beginning...
Two years and two months ago (4/2007), I bought a package from Colorteck, which included hosting and a domain. While I outgrew the hosting (I needed a little more than the $6/m), last year I needed to keep the domain name.
I sent in a support ticket about renewing the domain; I quickly received an invoice and paid the $10 via Paypal. Apparently, this domain was not attached to my old Colorteck account, but simply floating, actually registered in the whois to
sales@colorteck.com.
A few months later, I registered another domain through Colorteck, creating a new account.
The domain is actually used for a game. When I redesigned and recoded it last November, I changed the name and put it on a new domain (which thankfully wasn't registered via Colorteck). The point of this part of the story is that I could probably sell the old site (Game, images, name, and domain) for a few grand.
At the end of March of this year, I tried to renew the original domain. While I really wanted it moved to my Colorteck account, my main priority was to keep it online (Even though it was no longer in use, it was linked to my new site, which apparently helped the page rank). This failed; Colorteck took awhile to respond, then we went back and forth for a week or two, then they told me to contact Sales, then sales ignored me, then I contacted sales again, who ignored me again. The domain stayed parked at Colorteck, who it was apparently registered to until 2009.
Here we are two months later and a third party just registered my domain.
My first question was if someone else had the ability to register the domain, why didn't Colorteck just TELL ME that I could do that?
I have contacted the new owner, and they have agreed to sell it back for $75. While I think it would be worth it, why should I spend $75 when the loss of the domain was clearly not my fault?
I have called Colorteck support a few times, I finally found out via talking to a supervisor that it is a third party support company (Big surprise, based on the support they gave) and that I would have to contact SplashPress Media. I called their number and was told no one was there (At 2:00pm EDT on a Wednesday? Somehow, I don't buy that), and left a "detailed" message.
A few fun ***s include how the invoice number I have a record of via email for the domain renewal in 2007 simply does not exist in their system. I was also given an email address for their legal department. Which didn't work.
My questions include:
Who's fault was it that I lost my domain?
Even though the domain was registered to Colorteck, I paid for the year (And have paypal and email records to prove it). Does this mean I legally owned the domain from March 2007 - March 2008, or did they?
If I took this to court, with a decent attorney and all my records, could I win, and would I be able to sue enough to compensate me for the lost domain, time, and attorney fees?
Thank you for taking time to read/reply, as I do not have much experience in the Legal field.
Bruce